FRIDAY, Dec. 2, 2022 (HealthDay Information) — The nationwide hotline that individuals can name in a psychological well being emergency went down for a day earlier than it was restored late Thursday.
These in disaster might nonetheless attain counselors by texting 988 or visiting 988lifeline.org throughout the outage. The U.S. Substance Abuse and Psychological Well being Providers Administration Catastrophe Misery Helpline was additionally down.
It’s unclear what occurred to trigger the outage, although a spokeswoman from the U.S. Division of Well being and Human Providers (HHS) stated the company was investigating, the Related Press reported.
“Whereas HHS and VA instantly acted to supply assist to 988 callers by way of textual content, chat, and alternate numbers, the disruption of cellphone service was unacceptable, and HHS continues to analyze the foundation reason behind the outage,” HHS spokeswoman Sarah Lovenheim stated on Twitter.
Intrado, a Nebraska telecommunications firm, gives the emergency service. The corporate issued a press release Thursday, saying it was “working as rapidly as attainable to renew full service.” The corporate didn’t return repeated requests for remark, the AP reported.
The 988 hotline began in July with psychological well being counselors working across the nation and has answered about 8,000 calls a day since then, the AP reported. Folks can dial in these three numbers, much like a 911 name, to get assist.
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